We hope that you’ll love your Caestu items… but in the event that you are unhappy with your purchase, we offer a 14-day returns/exchange policy.

Have an item to return/exchange? 

To initiate a return or exchange, please visit our online returns portal. 

Please include a # before your order number.  

Please ensure you have the email address that you used to complete your order 

This will make it easy for you to exchange sizes or create return labels, making the process much simpler. 

• Full price & sales* items can be returned for a full refund less shipping within 14 days of receipt of the product. 
• Returns/exchanges must be received in their original, unworn condition, with all packaging, tags and labels attached. Caestu reserves the right to refuse returns that do not comply with company standards and will return the garments at the customer’s own expense. 
• We recommend using a prepaid, traceable method to ensure safe delivery. Caestu takes no responsibility for missing parcels without proof of delivery.  

If you have any further questions regarding our returns or if you’ve received a faulty/wrong item, please visit our FAQ page.