Welcome to our FAQ page, where our team have answered some of your most frequent questions below regarding orders, delivery, returns and much more.
If you still have an unanswered question, drop us a message using our contact form at the bottom of this page or send us an email to sales@caestusports.com
When you place an order with us, you will receive a confirmation email. Then once your order has been shipped and received by our courier, you will receive an email with your tracking information so you are able to track your parcel.
If you can’t find this email, please check your junk/spam as it might have ended up there!
If your order has been shipped, then you will not be able to change or cancel your order. If your order is yet to have been shipped, then you will be able to make changes if needed by contacting our team at sales@caestusports.com
If there is an issue with your order, please contact our team directly at sales@caestusports.com
We ship worldwide, delivering to over 200 countries including the USA, Canada, United Kingdom, Asia and certain countries around Europe. For more information on our delivery, please visit this page.
We provide free delivery for all orders in the UK over £150. For orders under £150, we charge a £4 delivery fee. For more information on our delivery, please visit this page.
All orders from Caestu are shipped from the UK, and you may be subject to additional import fees upon delivery depending on your location. If you are based in the UK, then you won’t have any additional customs/import charges.
Please be aware that Caestu does not have any control over any duties, customs and taxes levied by the country your order is being shipped to.
Yes, if you are interested in being added to our trade customers list then please contact us at sales@caestusports.com
If you would like to return your order because it isn’t quite right or you no longer want it, then you will need to ensure that you put a note in with your return. Please visit our online returns policy and enter your order number and email to easily initiate a return or exchange. Please also send our team an email to sales@caestusports.com to let us know you’re sending us a return.
If there is an issue with your order or its faulty, then our team will be able to cover your return/shipping costs for you. Please email us at sales@caestusports.com if this is the case.
If you want to return an item, please ensure that it is unused/unworn, has all of the labels and packaging with it, and is in saleable condition. Please note we are unable to accept returns on socks and underwear.
For more information on our returns, please visit this page.
You have up to 14 days to return your item.
Yes, by using the online portal it will create a return or exchange label for you to stick on the outside of the packaging to ensure it will arrive to us.
Exchanges are available. Provide the correct information to create an exchange label and specify the desired item.
Unfortunately, bespoke/custom orders cannot be returned. If your bespoke/custom item is faulty or has a problem with us, contact our team at sales@caestusports.com and let us know.
We accept a range of payment options, including Visa, Apple Pay, PayPal and Klarna.
You will be charged using your local currency.
If you have a Caestu gift card, you can enter your gift card code at check-out to use it for your payment.
Yes, we offer student discount and a blue light discount (more information coming soon).
